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We do not currently offer refunds unless you receive the wrong product.
If you receive the wrong product please contact us at : Secondhandsoldierssbc@gmail.com and include "Refund: wrong product" in your subject line and your order number in your email. We will work with you to fix this problem.
Our previously owned items have picture/s to show their condition and some of our new in box items might have manufacturer offered returns or refunds.
We DO NOT warranty any of our "New" products, the manufacturers will need to be contacted about issues with their products.